# Privacy Policy

> What we collect when you translate a file, why we keep it, who else handles it, and how to have it deleted.

> Canonical HTML: https://aixlifftranslate.com/docs/privacy-policy/
> Last updated: 2026-09-09

AI XLIFF Translate translates WPML exports for WordPress sites. This policy explains what happens to
your information when you use it, in plain language.

Questions, requests or complaints: [aixlifftranslate@gmail.com](mailto:aixlifftranslate@gmail.com).

## What we collect

**Your account.** Your email address, and the sign-in records our authentication provider keeps so you
can log back in. We never see your password.

**The content you upload.** The XLIFF files you send us and the translations produced from them. These
are the pages, headings, meta descriptions and structured data of your own website.

**How you use the service.** Which files you translated, when, how many pages, what it cost, and
whether a run succeeded. This is what your bill is made of and what lets a stopped run be continued.

**The free demo, without an account.** A short-lived identifier stored in your browser so the demo can
recognise you across a page reload and apply its limits, together with a one-way fingerprint of your
network address. The fingerprint exists to stop the free tier being abused, and cannot be reversed
into your address.

We do not collect special categories of personal information, and we do not build advertising
profiles. There is no third-party analytics or advertising code on this site.

## Why we keep it

- **To run the service.** Translating a file and giving it back to you is the whole purpose.
- **To let you come back to your work.** Uploads and translations are stored so a job can be resumed,
  reviewed, re-downloaded, and served from cache on later runs. That storage is what makes a second
  run cheap.
- **To bill you** for work actually performed.
- **To keep the free demo free** by detecting abuse of it.
- **To meet our legal obligations,** such as keeping billing records.

## Who else handles it

Delivering a translation means sending your text to systems we do not own:

- **Third-party AI model providers,** which perform the translation itself. Your text is sent to them
  for that purpose and no other.
- **Our hosting, database and authentication providers,** which store and serve the application.

These are service providers acting on our instructions, not independent recipients free to do as they
like with your content. We do not sell your information, and we do not share it for advertising.

## Your content is not training material

Your content is not used to train translation models, ours or anyone else's. We do not grant our
providers the right to use it that way.

## How long we keep it

Your uploads, translations and job history stay for as long as your account is open, because that is
what makes them re-downloadable and re-usable. Delete your account and we delete them.

Demo content submitted without an account is held only briefly and then removed.

Billing records are kept for as long as accounting and tax rules require, even after an account
closes.

## Cookies

We use two, both strictly necessary and neither used for tracking:

- a **sign-in cookie**, so the application knows it is you between page loads;
- a **demo cookie**, so an anonymous demo run survives a reload and its free allowance can be counted.

There are no advertising or analytics cookies, so there is no consent banner to click away.

## Your rights

If you are in the UK or the European Economic Area, you have the right to ask for a copy of your
information, to have it corrected, to have it deleted, to restrict or object to how we use it, and to
receive it in a portable form. You may also complain to your national data protection authority.

You can exercise any of these by writing to
[aixlifftranslate@gmail.com](mailto:aixlifftranslate@gmail.com). We will respond within one month.
There is no charge.

## Where your information is held

Our providers may store and handle information outside the country you live in, including outside the
European Economic Area. Where that happens, transfers are covered by the safeguards required under
applicable data protection law.

## Security

Traffic to and from this site is encrypted. Access to stored content is restricted to the account it
belongs to, and translations are scoped to a single project, so one site's content is never served to
another.

No service can promise perfect security. If a breach ever affects your information, we will tell you
and the relevant authority as the law requires.

## Children

This is a tool for people running websites. It is not intended for children, and we do not knowingly
collect their information.

## Changes

If this policy changes materially we will update the date at the foot of this page and, where the
change affects you, tell account holders by email.

## Contact

[aixlifftranslate@gmail.com](mailto:aixlifftranslate@gmail.com)