# Refund Policy

> A seven-day refund on any translation, why you are never charged before the work happens, and how to ask for your money back.

> Canonical HTML: https://aixlifftranslate.com/docs/refund-policy/
> Last updated: 2026-09-09

Short version: **you can have your money back within seven days, for any reason.** And because you are
only ever charged after work you asked for, there is usually nothing to refund in the first place.

## You are not charged up front

The billing model does most of the work a refund policy normally has to:

- **No payment card is required** to open an account or to translate.
- **There is no subscription,** no monthly minimum, and no credit pack to buy in advance.
- **Every upload shows an estimate before it runs** - an upper and a lower bound, with the page and
  duplicate counts behind it. Nothing is spent until you confirm.
- **You are billed for translation actually performed.** Duplicated text within an upload, and text
  already translated on an earlier run, cost nothing.

So you can see the price, decline it, and walk away having spent nothing. You can also try the
[free demo](/) on your own content first: it runs the real engine, so what you see is what you would
get.

## The seven-day refund

If you are unhappy with a translation, ask within **seven days** of being charged for it and we will
refund it.

- It applies to any translation work billed in that window.
- You do not have to justify it. "It is not what I wanted" is enough.
- You keep the files you have already downloaded. We are not going to ask for them back.

Write to [aixlifftranslate@gmail.com](mailto:aixlifftranslate@gmail.com) with the account email and
roughly which job you mean - the date and the file names are plenty. We will confirm by email, and
the money goes back the way it came.

## After seven days

The seven-day window is the guarantee. Past it, write to us anyway.

If the service billed you for something it did not do, double-charged you, or failed in a way that is
ours to own, we will put it right whatever the date. A policy is not a reason to keep money we should
not have taken.

## What a refund does not cover

Being honest about the limits, so nothing here reads better than it is:

- **A translation you have reviewed, accepted and published** is work delivered. The seven-day window
  still applies to it; beyond that, it is not refundable simply because you changed your mind later.
- **Machine translation makes mistakes,** and that is what the review tools are for. A specific
  translation being wrong is a good reason to ask for a refund inside the window - it is not a
  standing claim afterwards.
- **The free demo costs nothing,** so there is nothing to refund.

## Your statutory rights

Nothing in this policy takes away rights you have by law. If your local consumer law gives you a
longer or stronger right than the seven days above, that law wins.

## Contact

[aixlifftranslate@gmail.com](mailto:aixlifftranslate@gmail.com)