# Terms of Service

> The agreement covering your account, your content, what the service does and does not promise, and how billing works.

> Canonical HTML: https://aixlifftranslate.com/docs/terms-of-service/
> Last updated: 2026-09-09

These terms cover your use of AI XLIFF Translate. By creating an account or using the free demo, you
agree to them.

Questions: [aixlifftranslate@gmail.com](mailto:aixlifftranslate@gmail.com).

## The service

AI XLIFF Translate takes a WPML export from a WordPress site, translates it while protecting markup,
shortcodes, placeholders, structured data and the terms you have marked as protected, and gives you
back a file you can import.

Translation is performed by machine. It is checked automatically before it is accepted, but it is not
a human translation and it is not certified.

## Your account

You need a working email address, and you are responsible for what happens under your account. Tell
us promptly if you think someone else has access to it.

One person or organisation, one account. Do not share credentials.

## Your content

**Your content stays yours.** Uploading a file transfers no ownership to us.

You give us only the permission needed to run the service: to store your files and translations, to
send your text to the model providers that translate it, to keep translations so runs can be resumed,
reviewed, re-downloaded and re-used from cache, and to give the results back to you.

**The translations are yours to keep.** They are files you download and own. There is no subscription
that can lapse and take them away, and nothing here expires or is withdrawn if you stop using the
service.

You confirm you have the right to upload what you upload, and that translating it breaks no law and
no one else's rights.

## Acceptable use

Do not use the service to process content that is unlawful, or that you have no right to process. Do
not attempt to break, overload or work around the limits of the service, and do not use the free demo
to avoid paying for production work.

We may suspend an account that does these things. Where it is reasonable to do so, we will tell you
first.

## Billing

Pricing is per page, published on the [pricing section](/#pricing) of the home page.

- **Nothing is charged before you ask for the work.** Every upload shows an estimate first, and
  nothing is spent until you confirm it.
- **You are billed for translation actually performed.** Duplicate text within an upload, and text
  already translated on a previous run, cost you nothing.
- **No payment card is required** to open an account, to run the free demo, or to translate.
- There is no subscription and no monthly minimum.

Refunds are covered by the [Refund Policy](/docs/refund-policy/).

## What we do not promise

The service is provided as it is. In particular:

- **We do not warrant that a translation is accurate, complete or fit for a particular purpose.**
  Machine translation makes mistakes. Review before you publish, especially anything with legal,
  medical, financial or safety consequences. The review tools exist for this reason.
- We do not promise uninterrupted availability. The service depends on providers we do not control,
  and may be unavailable for maintenance or for reasons beyond us.
- We do not promise that any particular language, format or feature will remain available.

## Liability

Nothing in these terms limits liability that cannot lawfully be limited, including for death or
personal injury caused by negligence, or for fraud.

Subject to that, we are not liable for indirect or consequential loss, for lost profits, revenue,
goodwill or data, or for anything arising from your reliance on a translation you did not review. Our
total liability for any claim is limited to what you paid us in the twelve months before it arose.

If you are using the service as a business, you accept it is your responsibility to check translated
content before publishing it.

## Ending it

You may stop using the service and close your account at any time. Deleting your account deletes your
stored files and translations, so download anything you want to keep first.

We may end or suspend access if these terms are seriously or repeatedly broken. Amounts already owed
for work performed remain payable.

## Changes to these terms

We may update these terms. The date at the foot of this page shows when they last changed, and
account holders will be told by email about changes that materially affect them. Continuing to use
the service after a change means accepting it.

## Contact

[aixlifftranslate@gmail.com](mailto:aixlifftranslate@gmail.com)